The Jordan Hotels Association conducted a training course entitled “Daily Etiquette in Hotels” on 8 April 2026, delivered by trainer Kenan Karasneh, with the participation of a number of hotel sector employees from guest-facing departments, including front office, food and beverage, and housekeeping.

The course aimed to enhance participants’ skills in professional guest interaction. It covered several key topics, most notably the importance of first impressions, effective communication skills, emotional intelligence in handling challenging situations, and cultural intelligence in understanding the diverse backgrounds of guests.

The course also focused on instilling a luxury mindset and professional identity by emphasizing the importance of appearance and professional conduct in reflecting the hotel’s image. In addition, it addressed the development of essential skills such as body language, eye contact, telephone etiquette, and the importance of time management in service delivery.

The course witnessed strong engagement from participants through the discussion of real-life scenarios from the hotel work environment and the review of best practices in handling them, contributing to improving service quality and strengthening teamwork across different departments.