The Jordan Hotels Association conducted a specialized training course entitled “Front Office SOPs”, targeting a number of employees from hotels in Amman. The course was held as part of the Association’s ongoing efforts to develop human capital within the hospitality sector and enhance the quality of services provided to guests. The training was delivered by Mr. Ali Faraj.

The course covered a range of topics related to the Standard Operating Procedures (SOPs) of front office departments, including Reservations, Reception, and Telephone Operations. Participants were introduced to the key duties and responsibilities of each department, as well as effective coordination mechanisms among them to ensure the delivery of exceptional guest service.

The training also focused on best practices in reservation management, guest reception procedures, handling guest inquiries, and telephone communications. In addition, it emphasized strengthening employees’ skills in managing the guest experience from the reservation stage through to departure.

The course witnessed active participation and engaging discussions on the main challenges faced by front office personnel, as well as ways to enhance performance and improve the quality of hotel services in line with modern hospitality standards. These efforts contribute to increasing guest satisfaction and advancing the overall standards of the hotel sector in the Kingdom.

This course forms part of a series of training programs implemented by the Jordan Hotels Association to support hotel establishments and equip their employees with the skills and knowledge necessary to keep pace with the rapid developments in the hospitality industry.