A course on “How to Handle Customer Complaints for Department Supervisors in the Hotel” was held on Monday, where this course provides the opportunity for employees who constantly deal with hotel check-ins to learn a set of essential skills that help them deal with complaints submitted to a hotel by check-ins in relation to its services or products, And refocusing on the main problem, with keenness to cooperate to solve the problem. This course covers the different discharge expectations and the way it requires to handle complaints by the employee involved, and handle the situation with more confidence and professionalism