As part of its efforts to enhance the skills of professionals in the hospitality sector, the Jordan Hotels Association organized a specialized training course titled “How to Handle Guest Complaints” on Tuesday, May 7, 2025. The course targeted hotel staff in the capital, Amman, and was delivered by trainer Ghazi Batarseh, who focused on strategies for managing guest complaints in ways that contribute to improving hotel service quality.

Mustafa Kawash, General Manager of the Association, welcomed the participants and emphasized the importance of continuous training for hotel sector employees. He noted that strengthening the skills needed to handle guest complaints plays a vital role in elevating service standards and providing guests with an exceptional experience.

This training session is part of the Association’s ongoing efforts to develop the competencies of hotel staff and empower them to effectively address complaints, thereby enhancing the guest experience and supporting the reputation of Jordanian hotels as a premier tourism destination.

The course covered a range of key topics, including essential personal attributes for hospitality staff, strategies for dealing with challenging situations, and the importance of delivering proactive services to minimize the likelihood of complaints.

Through such initiatives, the Jordan Hotels Association reaffirms its commitment to advancing the local hospitality sector and delivering a high-quality tourism experience that strengthens Jordan’s position on the global tourism map.