{"id":24485,"date":"2026-06-15T09:39:42","date_gmt":"2026-06-15T06:39:42","guid":{"rendered":"https:\/\/johotels.org\/?p=24485"},"modified":"2026-06-15T09:43:16","modified_gmt":"2026-06-15T06:43:16","slug":"front-office-operations-and-guest-expectations-training-course","status":"publish","type":"post","link":"https:\/\/johotels.org\/ar\/front-office-operations-and-guest-expectations-training-course\/","title":{"rendered":"\u0627\u0644\u062f\u0648\u0627\u0626\u0631 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0636\u064a\u0641"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"24485\" class=\"elementor elementor-24485\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54149d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"54149d6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e72809\" data-id=\"9e72809\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-518b083 elementor-widget elementor-widget-spacer\" data-id=\"518b083\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b44c185 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b44c185\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b51c035\" data-id=\"b51c035\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a316cf elementor-widget elementor-widget-ova_heading\" data-id=\"7a316cf\" data-element_type=\"widget\" data-widget_type=\"ova_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ova-heading\">\n\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"title second_font\">\u0627\u0644\u062f\u0648\u0627\u0626\u0631 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0636\u064a\u0641<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"sub-title\">\u0627\u0644\u0628\u062a\u0631\u0627\u0621 - \u0627\u0644\u0623\u0631\u062f\u0646<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18bac60 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"18bac60\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f25337\" data-id=\"7f25337\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96ea19a to-right-all elementor-widget elementor-widget-text-editor\" data-id=\"96ea19a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">\u0641\u064a \u0625\u0637\u0627\u0631 \u0628\u0631\u0646\u0627\u0645\u062c\u0647\u0627 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a \u0627\u0644\u0647\u0627\u062f\u0641 \u0625\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0641\u0646\u062f\u0642\u064a\u060c \u0639\u0642\u062f\u062a \u062c\u0645\u0639\u064a\u0629 \u0627\u0644\u0641\u0646\u0627\u062f\u0642 \u0627\u0644\u0623\u0631\u062f\u0646\u064a\u0629 \u0641\u064a \u0645\u062f\u064a\u0646\u0629 \u0627\u0644\u0628\u062a\u0631\u0627 \u062f\u0648\u0631\u0629 \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0628\u0639\u0646\u0648\u0627\u0646 \u201c\u0627\u0644\u062f\u0648\u0627\u0626\u0631 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0636\u064a\u0641\u201d\u060c \u0628\u0645\u0634\u0627\u0631\u0643\u0629 \u0639\u062f\u062f \u0645\u0646 \u0645\u0648\u0638\u0641\u064a \u0627\u0644\u0641\u0646\u0627\u062f\u0642 \u0641\u064a \u0627\u0644\u0645\u0646\u0637\u0642\u0629\u060c \u0648\u0642\u062f\u0651\u0645\u0647\u0627 \u0627\u0644\u0645\u062f\u0631\u0628 \u0639\u0644\u064a \u0641\u0631\u0627\u062c.<\/p><p>\u0647\u062f\u0641\u062a \u0627\u0644\u062f\u0648\u0631\u0629 \u0625\u0644\u0649 \u0631\u0641\u0639 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0642\u062f\u0631\u0627\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0636\u064a\u0648\u0641\u060c \u0628\u0645\u0627 \u064a\u0633\u0647\u0645 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0641\u0646\u062f\u0642\u064a\u0629 \u0648\u0627\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0646\u0632\u064a\u0644 \u0645\u0646\u0630 \u0644\u062d\u0638\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0648\u062d\u062a\u0649 \u0627\u0644\u0645\u063a\u0627\u062f\u0631\u0629.<\/p><p>\u062a\u0646\u0627\u0648\u0644\u062a \u0627\u0644\u062f\u0648\u0631\u0629 \u0645\u062d\u0627\u0648\u0631 \u0639\u0645\u0644\u064a\u0629 \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0639\u0645\u0644 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629\u060c \u0634\u0645\u0644\u062a \u0641\u0647\u0645 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0636\u064a\u0641 \u0648\u0622\u0644\u064a\u0627\u062a \u062a\u0644\u0628\u064a\u062a\u0647\u0627 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 \u0628\u0641\u0627\u0639\u0644\u064a\u0629\u060c \u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u0623\u0633\u0627\u0644\u064a\u0628 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u062a\u0639\u0643\u0633 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0636\u064a\u0627\u0641\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0634\u0622\u062a \u0627\u0644\u0641\u0646\u062f\u0642\u064a\u0629\u060c \u0643\u0645\u0627 \u0631\u0643\u0632\u062a \u0639\u0644\u0649 \u0645\u0647\u0627\u0645 \u0648\u0623\u062f\u0648\u0627\u0631 \u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0648\u0627\u0644\u062d\u062c\u0648\u0632\u0627\u062a\u060c \u0648\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0628\u064a\u0646\u0647\u0645\u0627 \u0644\u0636\u0645\u0627\u0646 \u0627\u0646\u0633\u064a\u0627\u0628\u064a\u0629 \u0627\u0644\u0639\u0645\u0644 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0636\u064a\u0648\u0641 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0645 \u0628\u0631\u0648\u062d \u0645\u0647\u0646\u064a\u0629 \u062a\u0639\u0643\u0633 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u0636\u064a\u0627\u0641\u0629.<\/p><p>\u0623\u0643\u062f\u062a \u0627\u0644\u062f\u0648\u0631\u0629 \u0623\u0647\u0645\u064a\u0629 \u0628\u0646\u0627\u0621 \u062a\u062c\u0631\u0628\u0629 \u0636\u064a\u0641 \u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 \u0644\u062d\u0638\u0629 \u0627\u0644\u062d\u062c\u0632 \u0648\u062a\u0645\u062a\u062f \u062d\u062a\u0649 \u0645\u063a\u0627\u062f\u0631\u0629 \u0627\u0644\u0641\u0646\u062f\u0642\u060c \u0628\u0645\u0627 \u064a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0646\u0632\u0644\u0627\u0621 \u0648\u064a\u0631\u062a\u0642\u064a \u0628\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0641\u064a \u0641\u0646\u0627\u062f\u0642 \u0627\u0644\u0628\u062a\u0631\u0627.<\/p><p>\u062a\u0623\u062a\u064a \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0636\u0645\u0646 \u0633\u0644\u0633\u0644\u0629 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0641\u0630\u0647\u0627 \u062c\u0645\u0639\u064a\u0629 \u0627\u0644\u0641\u0646\u0627\u062f\u0642 \u0627\u0644\u0623\u0631\u062f\u0646\u064a\u0629 \u0628\u0647\u062f\u0641 \u062a\u0637\u0648\u064a\u0631 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0641\u0646\u062f\u0642\u064a\u060c \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0645\u0647\u0646\u064a\u0629 \u0628\u0645\u0627 \u064a\u0646\u0639\u0643\u0633 \u0625\u064a\u062c\u0627\u0628\u0627\u064b \u0639\u0644\u0649 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u064a\u0627\u062d\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0644\u0643\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4749c19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4749c19\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-860f501\" data-id=\"860f501\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74cb2f4 elementor-widget elementor-widget-image-gallery\" data-id=\"74cb2f4\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style>\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: right;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 100%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-24485 gallery-columns-1 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"74cb2f4\" data-elementor-lightbox-title=\"Untitled design (3)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQ0OTIsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA2XC9VbnRpdGxlZC1kZXNpZ24tMy01LmpwZyIsInNsaWRlc2hvdyI6Ijc0Y2IyZjQifQ%3D%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-768x512.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-768x512.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-300x200.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-1024x683.jpg 1024w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-200x133.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-600x400.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5-560x373.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-3-5.jpg 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"74cb2f4\" data-elementor-lightbox-title=\"Untitled design (1)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQ0OTQsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA2XC9VbnRpdGxlZC1kZXNpZ24tMS02LmpwZyIsInNsaWRlc2hvdyI6Ijc0Y2IyZjQifQ%3D%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6.jpg'><img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-768x512.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-768x512.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-300x200.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-1024x683.jpg 1024w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-200x133.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-600x400.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6-560x373.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/06\/Untitled-design-1-6.jpg 1500w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"74cb2f4\" data-elementor-lightbox-title=\"Untitled design (2)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjQ0OTMsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA2XC9VbnRpdGxlZC1kZXNpZ24tMi01LmpwZyIsInNsaWRlc2hvdyI6Ijc0Y2IyZjQifQ%3D%3D\" 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