{"id":23847,"date":"2026-04-06T10:19:12","date_gmt":"2026-04-06T07:19:12","guid":{"rendered":"https:\/\/johotels.org\/?p=23847"},"modified":"2026-04-06T10:25:12","modified_gmt":"2026-04-06T07:25:12","slug":"front-office-skills-development-and-guest-experience","status":"publish","type":"post","link":"https:\/\/johotels.org\/ar\/front-office-skills-development-and-guest-experience\/","title":{"rendered":"\u062a\u0637\u0648\u064a\u0631 \u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0636\u064a\u0648\u0641"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23847\" class=\"elementor elementor-23847\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea69ff9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea69ff9\" 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\u0627\u0644\u0641\u0646\u062f\u0642\u064a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e212df7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e212df7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1781ce6\" data-id=\"1781ce6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b98aaa elementor-widget elementor-widget-image-gallery\" data-id=\"1b98aaa\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: right;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 100%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-23847 gallery-columns-1 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1b98aaa\" data-elementor-lightbox-title=\"Untitled design (1)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjM4NTgsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9VbnRpdGxlZC1kZXNpZ24tMS5qcGciLCJzbGlkZXNob3ciOiIxYjk4YWFhIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"538\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-768x538.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-768x538.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-300x210.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-200x140.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-600x420.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1-560x392.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-1.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1b98aaa\" data-elementor-lightbox-title=\"Untitled design (5)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjM4NTQsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9VbnRpdGxlZC1kZXNpZ24tNS5qcGciLCJzbGlkZXNob3ciOiIxYjk4YWFhIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5.jpg'><img decoding=\"async\" width=\"768\" height=\"538\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-768x538.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-768x538.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-300x210.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-200x140.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-600x420.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5-560x392.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-5.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1b98aaa\" data-elementor-lightbox-title=\"Untitled design (3)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjM4NTYsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9VbnRpdGxlZC1kZXNpZ24tMy5qcGciLCJzbGlkZXNob3ciOiIxYjk4YWFhIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3.jpg'><img decoding=\"async\" width=\"768\" height=\"538\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-768x538.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-768x538.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-300x210.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-200x140.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-600x420.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3-560x392.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-3.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1b98aaa\" data-elementor-lightbox-title=\"Untitled design (4)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjM4NTUsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9VbnRpdGxlZC1kZXNpZ24tNC5qcGciLCJzbGlkZXNob3ciOiIxYjk4YWFhIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"538\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-768x538.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-768x538.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-300x210.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-200x140.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-600x420.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4-560x392.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-4.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"1b98aaa\" data-elementor-lightbox-title=\"Untitled design (2)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjM4NTcsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjZcLzA0XC9VbnRpdGxlZC1kZXNpZ24tMi5qcGciLCJzbGlkZXNob3ciOiIxYjk4YWFhIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"538\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-768x538.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-768x538.jpg 768w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-300x210.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-18x12.jpg 18w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-200x140.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-600x420.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2-560x392.jpg 560w, https:\/\/johotels.org\/wp-content\/uploads\/2026\/04\/Untitled-design-2.jpg 1000w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ece2475 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ece2475\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7793800\" data-id=\"7793800\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c58882 elementor-widget elementor-widget-spacer\" data-id=\"0c58882\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dc9ebcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dc9ebcb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-844c424\" data-id=\"844c424\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e1e64f elementor-widget elementor-widget-text-editor\" data-id=\"0e1e64f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0639\u0644\u0649:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-429fc52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"429fc52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc8b999\" data-id=\"dc8b999\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8d2d6d elementor-share-buttons--view-icon elementor-share-buttons--skin-flat elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"b8d2d6d\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0623\u0646\u0634\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0641\u064a\u0633\u0628\u0648\u0643\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_whatsapp\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_email\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn 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