{"id":18700,"date":"2024-04-08T12:33:51","date_gmt":"2024-04-08T09:33:51","guid":{"rendered":"https:\/\/johotels.org\/?p=18700"},"modified":"2025-05-15T10:23:12","modified_gmt":"2025-05-15T07:23:12","slug":"handling-guest-complaints-workshop","status":"publish","type":"post","link":"https:\/\/johotels.org\/ar\/handling-guest-complaints-workshop\/","title":{"rendered":"\u0648\u0631\u0634\u0629 \u0639\u0645\u0644 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0636\u064a\u0648\u0641"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"18700\" class=\"elementor elementor-18700\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67df293 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67df293\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0efdb94\" data-id=\"0efdb94\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a873b0 elementor-widget elementor-widget-spacer\" data-id=\"1a873b0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-497491f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"497491f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-adc1eda\" data-id=\"adc1eda\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2152103 elementor-widget elementor-widget-ova_heading\" data-id=\"2152103\" data-element_type=\"widget\" data-widget_type=\"ova_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ova-heading\">\n\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"title second_font\">\u0648\u0631\u0634\u0629 \u0639\u0645\u0644 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0636\u064a\u0648\u0641<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"sub-title\">\u0639\u0645\u0627\u0646 - \u0627\u0644\u0623\u0631\u062f\u0646<\/p>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62364eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62364eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-15c9191\" data-id=\"15c9191\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a6a67f to-right-all elementor-widget elementor-widget-text-editor\" data-id=\"8a6a67f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0639\u0642\u062f\u062a \u062c\u0645\u0639\u064a\u0629 \u0627\u0644\u0641\u0646\u0627\u062f\u0642 \u0627\u0644\u0623\u0631\u062f\u0646\u064a\u0629 \u0648\u0631\u0634\u0629 \u0639\u0645\u0644 \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0646\u0627\u062c\u062d\u0629 \u0639\u0628\u0631 \u0645\u0646\u0635\u0629 Zoom \u064a\u0648\u0645 \u0627\u0644\u0627\u0631\u0628\u0639\u0627\u0621 27 \u0627\u0630\u0627\u0631 \u0644\u0644\u0633\u064a\u062f \u063a\u0627\u0632\u064a \u0628\u0637\u0627\u0631\u0633\u0629\u060c \u062d\u064a\u062b \u0646\u0627\u0642\u0634\u062a \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0636\u064a\u0648\u0641 \u0648\u062a\u0636\u0645\u0646\u062a \u0627\u0644\u0648\u0631\u0634\u0629 \u062a\u062d\u0644\u064a\u0644 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0636\u064a\u0648\u0641 \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0644\u0641\u0646\u0627\u062f\u0642 \u0627\u0644\u0636\u064a\u0648\u0641 \u0648\u0623\u0633\u0628\u0627\u0628 \u0634\u0643\u0627\u0648\u0627\u0647\u0645\u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0645\u0631\u0627\u062c\u0639\u0629 \u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0646\u0628 \u062a\u0644\u0643 \u0627\u0644\u0634\u0643\u0627\u0648\u0649.<br \/>\u0648\u0634\u0647\u062f\u062a \u0627\u0644\u0648\u0631\u0634\u0629 \u062a\u0641\u0627\u0639\u0644\u0627 \u0643\u0628\u064a\u0631\u0627 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0648\u0646\u0642\u0627\u0634\u0627\u062a \u0645\u062b\u0645\u0631\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u060c \u0648\u0628\u0644\u063a \u0639\u062f\u062f \u0627\u0644\u062d\u0636\u0648\u0631 \u0645\u0627 \u064a\u0642\u0627\u0631\u0628 90 \u0645\u0648\u0638\u0641\u0627 \u0645\u0646 \u0643\u0627\u0641\u0629 \u0627\u0644\u0645\u0646\u0634\u0622\u062a \u0627\u0644\u0641\u0646\u062f\u0642\u064a\u0629 \u0641\u064a \u0645\u062e\u062a\u0644\u0641 \u0645\u062d\u0627\u0641\u0638\u0627\u062a \u0627\u0644\u0645\u0645\u0644\u0643\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0643\u0633 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0648\u0631\u0634\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6803fb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6803fb9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9850d62\" data-id=\"9850d62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-884f18c elementor-widget elementor-widget-image-gallery\" data-id=\"884f18c\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: right;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 100%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-18700 gallery-columns-1 gallery-size-medium_large'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"884f18c\" data-elementor-lightbox-title=\"Untitled designKJ\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg3MDUsInVybCI6Imh0dHBzOlwvXC9qb2hvdGVscy5vcmdcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjBcLzA3XC9VbnRpdGxlZC1kZXNpZ25LSi5qcGciLCJzbGlkZXNob3ciOiI4ODRmMThjIn0%3D\" href='https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"650\" height=\"650\" src=\"https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" srcset=\"https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ.jpg 650w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-300x300.jpg 300w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-150x150.jpg 150w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-12x12.jpg 12w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-200x200.jpg 200w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-600x600.jpg 600w, https:\/\/johotels.org\/wp-content\/uploads\/2020\/07\/Untitled-designKJ-560x560.jpg 560w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cddc4f5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cddc4f5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47ac250\" data-id=\"47ac250\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1abf99 elementor-widget elementor-widget-spacer\" data-id=\"f1abf99\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8c4b3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8c4b3f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a9ed75b\" data-id=\"a9ed75b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb9b11c elementor-widget elementor-widget-text-editor\" data-id=\"fb9b11c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0639\u0644\u0649:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa1768a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa1768a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fab9f8f\" data-id=\"fab9f8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4aa1629 elementor-share-buttons--view-icon elementor-share-buttons--skin-flat elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"4aa1629\" data-element_type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_facebook\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0623\u0646\u0634\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0641\u064a\u0633\u0628\u0648\u0643\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_whatsapp\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-whatsapp\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_email\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_x-twitter\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u062a\u0648\u064a\u062a\u0631\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"elementor-share-btn elementor-share-btn_linkedin\"\n\t\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\t\ttabindex=\"0\"\n\t\t\t\t\t\t\taria-label=\"\u0634\u0627\u0631\u0643 \u0639\u0644\u0649 \u0644\u064a\u0646\u0643\u062f 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\u0646\u0627\u062c\u062d\u0629 \u0639\u0628\u0631 \u0645\u0646\u0635\u0629 Zoom \u064a\u0648\u0645 \u0627\u0644\u0623\u0631\u0628\u0639\u0627\u0621 27 \u0622\u0630\u0627\u0631 \u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u0633\u064a\u062f \u063a\u0627\u0632\u064a \u0628\u0637\u0627\u0631\u0633\u0629\u060c \u062d\u064a\u062b [\u2026]<\/p>","protected":false},"author":8,"featured_media":18702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"give_campaign_id":0,"footnotes":""},"categories":[113],"tags":[],"class_list":["post-18700","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jha-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Handling Guest Complaints Workshop - Jordan Hotels Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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