| No |
COURSE NAME
|
# HOURS |
# of trainers expected to be trained during the month
|
Month |
Cost |
| 1 |
HACCP and Food Safety
|
5 |
15 |
November |
25 |
| 2 |
Hospitality &Front Office Skills |
5 |
15 |
December |
25 |
| 3 |
Managing House Keeping Operations
|
5 |
15 |
January |
25 |
| 4 |
Food Safety Essentials
|
5 |
15 |
January |
25 |
| 5 |
Risk Management for Human Resources
|
5 |
15 |
February |
25 |
| 6 |
Saving Energy
|
5 |
15 |
February |
25 |
| 7 |
Risk Management for Human Resources
|
5 |
15 |
March |
25 |
| 8 |
Room Service Techniques
|
5 |
15 |
March |
25 |
| 9 |
Reception & Reservation Procedures
|
5 |
15 |
April |
25 |
| 10 |
Concierge Skills
|
5 |
15 |
April |
25 |
| 11 |
Time Management
|
5 |
15 |
May |
25 |
| 12 |
Dealing with guest Complains
|
5 |
15 |
May |
25 |
| 13 |
Essential Etiquettes for Hospitality Staff
|
5 |
15 |
June |
25 |
| 14 |
Finance for non-professionals
|
5 |
15 |
June |
25 |
| 15 |
English Speaking Skills
|
5 |
15 |
July |
25 |
| 16 |
Rules for Public Relations Management
|
5 |
15 |
July |
25 |
| 17 |
Food & Beverage Quality
|
5 |
15 |
August |
25 |
| 18 |
Hospitality Communication Skills
|
5 |
15 |
August |
25 |
| 19 |
Guest Service Professionalism
|
5 |
15 |
September |
25 |
| 20 |
Service Skills
|
5 |
15 |
September |
25 |
| 21 |
TOT
|
5 |
15 |
October |
25 |
| 22 |
TBD
|
5 |
15 |
October |
25 |
| 23 |
TBD
|
5 |
15 |
November |
25 |
| 24 |
TBD
|
5 |
15 |
November |
25 |
| 25 |
TBD
|
5 |
15 |
December |
25 |
| 26 |
TBD
|
5 |
15 |
December |
25 |